MOSQUITO CENTRAL POLICIES
We are located in Michigan, so products shipped to an address in Michigan are subject to sales tax of 6%. We do not charge sales tax on shipments to any other state. Purchasers in other countries are responsible for the taxes imposed by their governments. They would be due upon release from customs in the destination country.
We use your information only to process the order. We do not share that information with any other person or company. We may contact you from time to time by email, and you will have the option to opt out of any further email contacts not relating to an order.
Domestic and Canadian orders are shipped FedEx or UPS ground unless you request a faster method. All products are normally in stock and ship the day of or the next business day following the order. A tracking number will be emailed to you after it has shipped. We ship to many countries. Call us for a quote. We use a variety of carriers for international shipments and prefer to use your account if possible.
Warranty and Product Support
Mosquito traps and repellents vary considerably in operation. You will get the fastest response to your issue by calling the manufacturer directly.
There is a one year Manufacturer's warranty on all products. Warranty claims may be made by calling the warranty repair center specified in the warranty information that came with the machine. The numbers to call are:
Dynatrap Toll free: 1-877-403-Trap(8727)
Mosquito Magnet® has a dedicated mosquito support line 1-800-953-5737 to answer all questions regarding these products. Their in-Warranty and out-of-Warranty service is supported through local Certified Service Centers located throughout the US. Additional resources for trap placement and other support questions can be found here.
Mosquito Sentry 1-877- 662-7928
SkeeterVac (SV3100 and SV5100) 1-800-762-1142
Mosquito Cognito, Mosquito Patch and Intellitrap call Mosquito Central at 1-866-379-4669
Remington SolaMist - please call 214-257-8300 for help with setup or other issues.
We do not offer a separate warranty. The Manufacturer's warranty is your sole remedy.
If your machine is not working properly, we recommend that you call the manufacturer's support line first. They are generally very helpful. If you have any further problems, call us.
If the machine seems to be working properly, but you think the catch is low, re-read the Operating Manual that came with the machine. If you have lost it, you can download the operators manual from the trap's product page. Go to Products and select your model. In general, we recommend that you place it in an open shady area between you and the source of the mosquitoes, at least 35 feet from the area where people congregate. Determine your normal wind direction. Make sure the product is up wind of the mosquitoes, so they sense it before you.
If you have done this and allowed it to operate for several days and it is still not working, call us for further help at 866-379-4669. We will help you make sure the machine is operating correctly and properly place the machine. Proper placement is crucial to a good catch. Please note that it takes several days to determine your catch rate.
Opened or partially used merchandise will not be accepted for return. We are unable to exchange or accept returns for any reason on items more than 30 days after they have been delivered.
Products can be returned within 30 days of delivery under the conditions set forth below. All returns must receive a Return Merchandise Authorization number which will be effective for 7 days. Boxes without an RMA on the shipping label will not be accepted. Products cannot be accepted if their original boxes are marked, damaged, written upon, or stickers or labels of any type placed upon them. Call 866-379-4669 for a return authorization.
Products must be in original packaging with all original materials that came with the product (include a copy of the invoice) and be returned freight pre-paid. We inspect all returns. It is your responsibility to return products undamaged, except what's noted or reported to us. All freight expenses incurred are paid by the customer. We recommend that you insure packages that are returned to us. After inspection and acceptance, returns may be subject to a restocking fee. No credit will be issued on freight, handling charges or special fees. All returned products that are not in accord with these policies will be returned to the customer, freight collect, or held for a customer issued call tag.
If you receive an incorrect item or an item that is damaged, Mosquito Central will replace the item at no cost to you or issue you a refund for 100% of your cost. To receive a replacement or refund, the incorrect or damaged item must be returned in its original carton as stated above.
If your order is correct and not damaged, but you decide to return it before opening or using it, Mosquito Central will issue you a refund of the price you paid for the product (not including shipping) less a 20% restocking fee. Returns must be in their original condition and carton with all materials and that came with the item. The shipping carton should not be marked other than to apply a shipping label, and preferably returned inside another box. See Packaging Returns below. Shipment back to us is at your cost and liability. If the item being returned is damaged without written (or email) notice to us, the cost of the damage will be deducted from your refund or it will be refused.
If you have ordered the wrong item and want to order a different replacement item that is of equal or greater value, Mosquito Central will issue you a refund less a 15% restocking fee. Returns must be in their original condition with all materials and unmarked carton. If the item being returned is damaged in transit, the cost of the damage will be deducted from your refund.
Products cannot be accepted if their original boxes are marked, damaged, written upon, or stickers or labels of any type placed upon them. We recommend that you return them in a rigid cardboard enclosing box. Do not exceed the maximum gross weight (generally printed on the bottom flap) on the box. Two inches of packing material must be on ALL sides of the shipping article including the top and bottom. Machines must be secured within the box. Any loose items must be wrapped separately to avoid damage to each other or the machine. You are responsible for return of these items, so we recommend that you insure them for the value paid. If there is loss or damage during shipment, it will be your responsibility. For packing materials, use foam, bubble wrap, crumpled paper, enough to insure that the contents will not easily move. Heavy items must have very substantial packaging. All must be securely taped in strong corrugated boxes.
Any damaged items found at the time of delivery should be refused. If you accept an item that was obviously damaged in shipment, the loss will be your responsibility. It is the receiver's responsibility to inspect the package and note any possible damage on the bill of lading before accepting delivery.
If after receiving an item, you find it to be damaged when unpacked, please call us at 866-379-4669 within 48 hours of delivery and retain all packaging materials. We will arrange inspection and return. You must hold the package until the carrier picks up and/or inspects the damaged product. Do not throw away original packaging. Damage claims must be made within 7 days from the date of delivery to be considered. (If the product worked when you received it, but failed in operation, it is a warranty claim.) If the damage was shipping related, we will arrange for a replacement at no additional cost to you. You will be sent a Pickup tag. If you use the product without contacting us at the time of unpacking, or you do not retain the packaging materials for inspection, we will not be responsible for the damage.
A replacement order cannot be shipped until a claim has been filed with the carrier. If a replacement order is needed before that time a credit card will be needed to ship the replacement order out. Once the claim has been resolved, and pending the results, a credit will be issued to the original invoice.
Damaged products that you return must be in original packaging (include a copy of the invoice) and be returned freight pre-paid (insured). We inspect all returns. It is your responsibility to return products undamaged, except what's noted or reported to us. We recommend that you insure packages that are returned to us. After inspection and acceptance, returns may be subject to a restocking fee if not returned with original packaging. All returned products that are not in accord with these policies will be returned to the customer, freight collect, or held for a customer issued call tag. We will not be responsible for unclaimed product left over 45 days.
We will try to cancel your order as quickly as possible upon notice from you. You will be responsible for any costs incurred up to the point where your order can be cancelled. These costs may include shipping, restocking and other fees. There are no cancellations of custom or special orders.
If you have a problem with a charge on your card, call us at 866-379-4669 BEFORE filing a claim. We will do our best to resolve it. Customers who arbitrarily initiate a credit card chargeback against Mosquito Central will receive a chargeback fee in the amount of $25. This fee is to cover costs of the customer's chargeback actions. It will be invoiced to the customer along with any applicable restocking or legal fees. The customer will have 30 days to pay the charge back fee or it will be billed to their charge card. If you have a problem, call us at 866-379-4669.